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Passenger's Disturbing Experience on Air India Express

A woman from Jaipur has voiced her frustration towards Air India Express after passengers were left on an aircraft for over five hours without air conditioning, crew interaction, or any updates regarding their situation.

Aarzoo Sethi, a dietitian and nutrition consultant, boarded Flight IX196 from Jaipur to Dubai on Saturday, expecting a routine flight. However, she described the experience as a nightmare, with passengers, including young children, trapped in a hot cabin without any cooling or assistance.

In a viral Instagram video, Sethi detailed how passengers were left in the aircraft without air conditioning, updates, or any response from the crew.

The video, which has garnered over 18 million views, depicted passengers visibly distressed, sweating profusely, and desperately pressing the assistance button, yet receiving no help.

Sethi highlighted her 3-year-old son, who was soaked in sweat, and expressed her frustration, stating, "We have been pressing the crew button for ages and no one has responded. This is the level of irresponsibility we are dealing with."

She further criticized the airline for its lack of communication during the incident, questioning, "Even if it’s a technical fault, where is the basic communication? Where is the accountability?"

In her video caption, Sethi mentioned, "We were stranded inside an @airindiax flight for 5+ hours, Flight number IX196, with no AC, no communication, and zero assistance from the crew."

She noted that other passengers were also struggling to cope with the situation while the airline failed to provide any clarity.

Sethi labeled the incident a "serious safety lapse" and urged the airline to take responsibility before the situation escalates into something more severe.

As of now, Air India Express has not released any official statement regarding the incident or addressed the concerns raised in the video. Updates will follow once the airline responds.