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Under the rules issued by the Civil Aviation Authority of Thailand, passengers on international flights delayed by more than two hours are entitled to free food and beverages as appropriate for the waiting period and free access to phones and email, Bangkok Post newspaper reported.

For delays exceeding five hours, airlines must also provide compensation of at least 1,500 baht (US$46), which can be in the form of cash, credit shells, travel vouchers, flyer miles, or equivalent options, within 14 days, The Nation reported.

If overnight stay is necessary they are required to offer passengers accommodation and transport, and the option to cancel their trip with a full refund.

For delays of more than 10 hours, passengers are eligible for the same benefits but with higher compensation of 2,000-4,500 baht depending on flight distance.

In the event of flight cancellations, airlines must provide the same support offered for delays of more than 10 hours.

But these rules do not apply if the airline has notified passengers at least seven days in advance or less than seven days in advance but with an alternative flight departing within three hours of the original time or if the cancellation is due to unforeseeable and unavoidable circumstances despite the airline taking appropriate measures.